iHerb is hiring a
Support Engineer II, Remote - United States

Summary

The Support Engineer will proactively monitor and administer all monitoring systems, provide Tier I engineering support, respond to incidents, manage incident tickets, create and maintain documentation, and assist with day-to-day administrative tasks. The role requires experience developing & implementing automation through webhooks and APIs, proficiency with scripting languages, managing monitoring solutions, experience with Continuous Integration & Deployment tools, leading incident response and management, on-premises infrastructure management, cloud-based infrastructure management, basic network protocols troubleshooting, fluent English communication skills, ability to communicate technical information to both technical and non-technical personnel, high degree of accuracy and attention to detail, excellent organization skills, ability to multitask, excellent verbal, written and communication skills, ability to work independently in a fast-paced environment, and a minimum of 1-2 years of experience in a technology support role or equivalent.

Requirements

• Experience developing & implementing automation through webhooks and APIs
• Proficiency with scripting languages such as python, javascript, bash or powershell
• Proficiency troubleshooting Windows, Linux and Kubernetes based infrastructure and applications
• Proficiency managing monitoring solutions such as Datadog, PRTG, Prometheus or Nagios
• Experience with Continuous Integration & Deployment tools such as Jenkins, Harness, TeamCity
• Experience leading incident response and management
• Experience with on premises infrastructure management (Bare Metal, Virtualization)
• Experience with cloud based infrastructure management (AWS, GCP, Azure & Alibaba)
• Working knowledge of basic network protocols & troubleshooting experience including but not limited to DHCP, DNS, FTP/S, SMTP, HTTP/S, Telnet, NTP and SSH
• High Level understanding of system & application monitoring best practices
• Must be able read, write and speak fluent English
• Ability to communicate technical information to technical and non-technical personnel
• High degree of accuracy and attention to detail
• Excellent organization skills and ability to multitask
• Excellent verbal, written and communication skills
• Ability to work independently & accurately in a fast paced work environment

Responsibilities

• Proactively monitor and administer all monitoring systems ensuring application uptime and system availability to the business
• Provide Tier I engineering support to all iHerb internal teams including DevOps, Systems, Network, Database and Development
• Respond to, investigate, resolve and/or assist in the resolution of to all triggered alerts
• Assist the DevOps and Infrastructure teams in day-to-day administrative tasks and projects

Benefits

• Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan
• Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year