Limble CMMS is hiring a
Technical Support Engineer in Worldwide

Summary

Limble is hiring a Technical Support Engineer to join their Engineering department. The Technical Support Engineer will triage incoming bug reports, fix bugs within their expertise, maintain ticket hygiene, communicate with critical customers, generate reports, and assist in process improvement initiatives. Qualifications include proven experience in technical support or a similar role, exceptional analytical and problem-solving skills, excellent communication skills, experience in creating reports and identifying trends, and a proactive approach to process improvement.

Requirements

• Proven experience in technical support or a similar role, with a strong understanding of software development and bug triage processes
• Exceptional analytical and problem-solving skills, with a keen attention to detail
• Excellent communication skills, capable of effectively managing customer expectations and collaborating with cross-functional teams
• Experience in creating reports and identifying trends, with the ability to translate data into actionable insights
• A proactive approach to process improvement, with a track record of enhancing operational efficiency through documentation and automation

Responsibilities

• Triage incoming bug reports from the Customer Success team, conducting initial analysis and validation
• Fix bugs that are within your scope of expertise and escalate more complex issues to the appropriate engineering teams
• Maintain ticket hygiene, ensuring that all tickets are accurately documented, categorized, and tracked through to resolution
• Communicate proactively with critical customers, providing updates on the status of their reported bugs and ensuring a high level of customer satisfaction
• Generate regular reports to identify trends and patterns in customer-reported issues, providing insights that can drive product improvement
• Assist in process improvement initiatives by creating better documentation, developing scripts to automate repetitive tasks, and proposing changes to enhance the efficiency of the bug resolution process

Preferred Qualifications

• Previous experience with SaaS products
• Familiarity with scripting languages
• Knowledge of web technologies and frameworks
• Experience with Angular 2+ (Preferably Angular 16)

Benefits

• $70,000 - $85,000, depending on experience
• Stock options
• Fully remote role
• Health, Dental, Vision, and Life insurance
• Flexible PTO
• 401k with company match
• HSA with company match
• Opportunities to grow with us!