NTD Software is hiring a
L2 Support Engineer, Remote - Worldwide
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L2 Support Engineer closed
🏢 NTD Software
💵 ~$60k-$75k
📍Worldwide
Summary
The L2 Production Support Engineer role involves supporting, troubleshooting, and resolving technical issues in a production environment. The candidate should have 4 years of experience as an L2 support engineer, strong communication skills, hands-on technical expertise in UNIX, SQL, and Java, and knowledge of ITIL processes.
Requirements
- 4 years of proven experience as an L2 support engineer in a production environment
- Fluent English
- Strong verbal and written communication skills, with the ability to explain technical issues to non-technical stakeholders
- Hands-on experience with SQL (Pl/SQL) and UNIX-based environments
- Proficiency in Shell Scripting and monitoring UNIX processes
- Knowledge of ITIL processes, including Service Management, Knowledge Management, and Incident Management
- Ability to read and debug Java code for troubleshooting purposes
- Skilled in debugging and troubleshooting, with a demonstrated ability to perform root cause analysis
Responsibilities
- Provide Level 2 support for production systems, responding to incidents and issues within defined SLAs
- Communicate effectively with stakeholders and development teams to articulate technical and functional aspects of problems and solutions
- Follow ITIL processes for Service Management, Knowledge Management, and Incident Management
- Perform root cause analysis (RCA) and provide recommendations for process and technical improvements
- Write and execute SQL queries to extract and analyze data, including procedures and triggers
- Monitor UNIX-based processes and handle error diagnostics using UNIX and Shell Scripting
- Read, understand, and debug Java code to troubleshoot application-related issues
- Collaborate with other support teams to maintain system stability and ensure efficient resolution of incidents
This job is filled or no longer available
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