Remote Support Engineer

Summary

The job is for a Support Engineer at Sourcegraph, an all-remote company that builds code intelligence platform. The role involves troubleshooting technical issues and educating customers about the product. Preferred location is North America - Austin, Texas but applicants from other locations are welcome.

Requirements

• Profound curiosity to figure out why something works the way it does / to learn more
• Experience with Unix/Linux and/or Bash
• Familiarity with Kubernetes containerized solutions
• Familiarity with code hosts such as GitHub, GitLab and BitBucket
• Compassion to meet our customers (who are all developers themselves) where they are, understand their issues, and be compelled to action
• Experience collaborating with cross-functional teams to solve difficult problems for customers
• Proficiency in communicating complex technical ideas and decisions to a variety of audiences (both technical and non-technical)

Preferred Qualifications

• Understanding of databases, especially SQL
• Proficiency in working independently, figuring things out when there aren't a lot of people to ask real-time
• Foundational knowledge of APIs and/or Git
• Experience or training (formal or self-taught) with Kubernetes (or other container orchestration framework)
• Experience writing code in Go or another language
• Experience supporting AI products or knowledge about LLMs

Benefits

• Above-average salary
• Equity (because when we succeed as a company, we want you to succeed, too)
• Generous perks & benefits