Support Engineer

Summary

Join Yugabyte's global support team as a YugabyteDB Support Engineer, providing technical expertise and exceptional service to enterprise clients. You will troubleshoot and resolve complex technical issues, become a YugabyteDB expert, and act as a customer advocate. This role requires strong database and Unix/Linux system administration skills, along with experience in customer-facing technical support. You will develop and contribute to internal and external knowledge bases, participate in on-call rotations, and manage support tickets. The ideal candidate possesses hands-on experience with YugabyteDB and a passion for open-source technology.

Requirements

• You have a strong background in databases, with a preference for distributed databases like YugabyteDB, CockroachDB, or Apache Cassandra
• You possess solid experience as a System Administrator for Unix/Linux environments
• Experience in a customer-facing technical support role
• Proficiency with SQL and database administration concepts
• Strong sysadmin skills in Unix/Linux, including shell scripting (Bash, Python)
• Familiarity with cloud platforms (AWS, GCP, Azure) and containerization technologies like Docker and Kubernetes
• Excellent problem-solving and analytical skills
• Exceptional written and verbal communication abilities

Responsibilities

• Work directly with enterprise customers to troubleshoot, replicate, and resolve complex technical issues
• Become a technical expert in YugabyteDB, its architecture, and its ecosystem
• Provide an exceptional customer experience through timely and effective communication
• Act as a customer advocate, collaborating with our engineering and product teams to resolve bugs and enhance the product
• Develop and contribute to our internal and external knowledge base, including documentation and best practice guides
• Participate in a follow-the-sun, on-call rotation to provide support for critical customer issues
• Manage and prioritize a queue of support tickets, ensuring timely resolution and customer satisfaction
• Administer and troubleshoot Unix/Linux environments as they relate to YugabyteDB deployments

Preferred Qualifications

• Has hands-on experience with YugabyteDB
• Possesses experience with configuration management tools such as Ansible
• Demonstrates a genuine passion for open-source technology
• Is a proactive, independent learner who thrives in a fast-paced environment

Benefits

• Health plans
• Retirement plans
• Unlimited paid time off (PTO)