Open Sky Group is hiring a
Support Manager

Summary

Join Open Sky Group as a Support Manager, a remote role that involves triaging and resolving incidents, monitoring software and infrastructure, and working with clients on issues. Requires experience with Supply Chain Execution platforms, SQL, MS Azure, and strong communication skills.

Requirements

• Bachelor’s Degree in Computer Science, Software Engineering, MIS or 5+ years equivalent experience
• 5 years’ experience with Supply Chain Execution platforms (WMS/WLM/TMS)
• Solid knowledge of warehouse operations
• Experience with SQL and writing complex queries
• Experience with MS Azure

Responsibilities

• Perform triage of incoming issues and help dedicated staff to resolve incidents
• Monitor software and infrastructure and provide timely feedback and resolution to clients
• Work with client on issues that are occurring, driving the team to root cause and finding a solution to not reoccur in the future
• Work independently with customers, users, external and internal resources, both functional and technical to define concepts and solutions
• Determine the root cause of an issue, document resolution for further review and provide training material
• Support corporate Information Technology (IT) and Hosting services
• Provide clear and concise documentation to internal and external clients and Open Sky Group management, as required
• Monitor and test back-up solutions
• Diagnose common/reoccurring issues, and narrow scope of uncommon issues through research
• Research and procurement of desktops, laptops, computer accessories and supplies that meet the specifications as set forth by Open Sky Group policy
• Act as an escalation point for Kaleidoscope and SCE applications
• Monitor the incident queue and resolve incidents
• Continue to learn new skills and stay current with technology used in the industry

Preferred Qualifications

• Experience with Java, Java Script, and Python is a plus
• Experience with Korber WMS, Blue Yonder WMS, and Generix WMS is a plus

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life & Disability Insurance
• Retirement savings plan with company match
• Flexible and fun work environment