Lingoda GmbH is hiring a
Application Support Manager

Summary

The job is for an Application Support Manager at Lingoda, based in Berlin or remotely within the EU. The role involves managing and optimizing critical third-party applications, primarily Hubspot, Thinking Cap (LMS), and Aircall.

Requirements

Proven experience: 2-3 years of experience performing application support, preferably having worked with HubSpot (or equivalent), LMS systems

Responsibilities

• Support Requests Management: Promptly respond to and resolve support requests for Hubspot, Aircall and Thinking Cap (LMS) from employees and customers. Identify and address root causes of recurring issues
• Continuous Improvement: Regularly evaluate application performance and user feedback to make continuous improvements, ensuring the applications meet evolving business needs
• Vendor Liaison: Act as a point of contact with system vendors for support, updates, and troubleshooting
• Documentation: Create and maintain comprehensive documentation for the applications, including user guides, best practices, and system configurations
• Best Practice: Stay current on all product updates for our applications and make recommendations to ensure we implementing best practices for application usage, workflow improvements and system optimizations
• Training: Conduct training sessions for end users, ensuring they are proficient in using the applications effectively
• Report creation and dashboards: Work with end users gather requirements and help create custom reports and dashboards
• Automation and Data Quality Projects: Support our Senior Applications manager with projects focused on improving data quality within applications

Preferred Qualifications

High learning agility: Self driven in learning new applications platforms

Benefits

• Approachable leaders and transparent communication - every voice counts at Lingoda!
• Company events and colleagues who are always happy to socialise + budgets towards team building events!
• An inclusive environment with great team spirit and passion for languages
• A well-structured and exciting onboarding process to set you up for success!
• The possibility to work remotely from your home or in the office located in the heart of Berlin
• Education funds because we want to see our people grow
• Free access. to our language classes
• Mental Health programs
• Corporate benefits & pension funds
• 28 vacation days per year
• Free snacks & drinks at the office
• The modern hardware necessary for your work (n/a for freelancers)
• Flexible working hours