LinkGraph is hiring a
Technical Support Manager

Summary

The job is for a Technical Support Manager at LinkGraph, a fast-growing SEO software company based in the US. The role involves working with a fast-moving team, customer success experience, technical mindset, fluency in English, attending daily scrums, testing product categories, communicating with clients, developing testing processes, leading demos and onboarding calls, discussing product issues with the team, and adapting to the role as needed. The company offers a collaborative work culture, community volunteer days, socially conscious initiatives, team lunches and outings, and recognition by industry leaders.

Requirements

• This role will be expected to work in EST
• Customer success experience
• Someone really technical minded who can dive in and learn a product inside + out!
• Ability to record Loom videos demonstrating product issues / usability problems, along with presenting solutions
• SaaS or SEO background a huge plus!
• Someone looking for a fast-paced startup culture to grow in
• Fluent in written + verbal English

Responsibilities

• Attending daily SCRUMS
• Testing specific product categories within the dashboard and reporting on usability issues, bugs, workflow problems, and more
• Communicating with clients on live chat/our virtual office to help solve problems and answer questions
• Develop and apply testing processes for new and existing products to meet client needs
• Leading product demos + customer onboarding calls with clients
• Discuss product issues with the team
• Adapting to the role as needed

Benefits

• Community volunteer days, socially conscious initiatives, and team lunches and outings
• Working with other energetic high-achievers