ForgeRock is hiring a
Manager Support Account Management

Summary

The job is for a Manager of the Technical Support Account Management team at Ping Identity, responsible for leading day-to-day operations, coaching team members, managing customer escalations, and driving continuous improvement. The role requires 7 years of related experience, IAM and CyberSecurity industry experience, experience working directly with customers at the executive level, excellent communication skills, experience with forecasting and capacity planning, and management of global teams.

Requirements

• 7 years of related experience as a team Manager
• IAM and CyberSecurity industry experience
• Experience working directly with customers at the executive level
• Excellent written and verbal communication skills
• Experience with forecasting and capacity planning
• Experience managing global teams including performance reviews / mgmt

Responsibilities

• Develop and motivate a team of customer centric Ping experts
• Assist with escalations
• Ensure adequate coverage throughout the day
• Collaborate with cross functional teams
• Take an analytical approach to forecasting and growing the program
• Strategically align resources to premium customers
• Build strong relationships with customers

Benefits

• Generous PTO & Holiday Schedule
• Parental Leave
• Progressive Healthcare Options
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)