Remote Support Representative

Summary

Join our growing TV and Radio Advertising Analytics support team as a Support Representative. The ideal candidate would be organized, punctual, able to follow directions while providing valuable feedback, and have a desire to work with TV and Radio media groups.

Requirements

• High School Diploma or equivalent
• More education or experience may be preferred
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• To be a personable and confident communicator
• Understanding of company products, services, and policies
• Proficiency with computers, especially with CRM (Customer Relationship Management) software, and strong typing skills
• Ability to ask prying questions and diffuse tense situations
• Strong time management and decision-making skills
• Self-motivated career-driven individual willing to work diligently to advance
• Adaptability to varied tasks and accountability for the completion of a specific task in a timely manner

Responsibilities

• Answering or making calls to clients to learn about and address their needs, and provide answers to any questions or issues with products or services
• Responding efficiently and accurately to users via phone, email and live chat, explaining possible best practices or solutions, and ensuring that clients feel supported and valued
• Engaging in active listening with users, confirming or clarifying information and being able to escalate user questions and set appointments for Product Advocates or Account Managers
• Building lasting relationships with users and other team members based on trust and reliability
• Utilizing CRM (Customer Relationship Management software), communication plans and technology tools appropriately
• Understanding and striving to meet or exceed expected representative metrics while providing excellent consistent customer service
• Making data and user recommendations for products or services that may better suit client needs and setting appointments for Product Advocates
• Taking part in CRM training and other learning opportunities to expand knowledge of company and position
• Adhering to all company policies and procedures

Benefits

• Paid time off
• Medical
• Dental
• Vision
• 401(k)