Remote Support Representative

Logo of AnalyticOwl

AnalyticOwl

πŸ’΅ $40k
πŸ“Remote - Worldwide

Job highlights

Summary

Join our growing TV and Radio Advertising Analytics support team as a Support Representative. The ideal candidate would be organized, punctual, able to follow directions while providing valuable feedback, and have a desire to work with TV and Radio media groups.

Requirements

  • High School Diploma or equivalent
  • More education or experience may be preferred
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
  • To be a personable and confident communicator
  • Understanding of company products, services, and policies
  • Proficiency with computers, especially with CRM (Customer Relationship Management) software, and strong typing skills
  • Ability to ask prying questions and diffuse tense situations
  • Strong time management and decision-making skills
  • Self-motivated career-driven individual willing to work diligently to advance
  • Adaptability to varied tasks and accountability for the completion of a specific task in a timely manner

Responsibilities

  • Answering or making calls to clients to learn about and address their needs, and provide answers to any questions or issues with products or services
  • Responding efficiently and accurately to users via phone, email and live chat, explaining possible best practices or solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with users, confirming or clarifying information and being able to escalate user questions and set appointments for Product Advocates or Account Managers
  • Building lasting relationships with users and other team members based on trust and reliability
  • Utilizing CRM (Customer Relationship Management software), communication plans and technology tools appropriately
  • Understanding and striving to meet or exceed expected representative metrics while providing excellent consistent customer service
  • Making data and user recommendations for products or services that may better suit client needs and setting appointments for Product Advocates
  • Taking part in CRM training and other learning opportunities to expand knowledge of company and position
  • Adhering to all company policies and procedures

Benefits

  • Paid time off
  • Medical
  • Dental
  • Vision
  • 401(k)

Share this job:

Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Please let AnalyticOwl know you found this job on JobsCollider. Thanks! πŸ™