Remote Support Representative

Summary

The job description is for a customer-facing client service tech position at boomtime, a data-driven digital marketing agency. The role involves assisting customers with incoming requests via phone or email, acting as a technical resource, and helping colleagues using various tools and processes. Qualifications include strong attention to detail, ability to learn quickly, self-motivation, and at least 2 years of experience in a marketing position. Required skills include knowledge of digital marketing concepts, HTML/HTML5, JavaScript, DNS, Google analytics, email system integration, Windows OS functionality, CMS (specifically WordPress), and Google performance and keyword search. Preferred skills are knowledge of social media for business marketing and Google AdWords and FB/IG Ads. The company offers a great remote working environment, opportunities for career growth, and a comprehensive benefits package including medical, dental, vision, 401K, life insurance, paid time off, and diversity and equal employment opportunity.

Requirements

• Strong attention to detail
• Ability to learn quickly
• Self-motivated and deadline-driven
• At least 2 years working in a marketing-driven position in a client or agency environment
• Basic knowledge of HTML / HTML5, JavaScript, DNS, Google analytics
• Basic knowledge of email system integration for web services
• Familiar with Windows OS functionality
• Knowledge of websites driven by content management systems (CMS, specifically WordPress)
• Google Certification is desired but not a requirement

Responsibilities

• Assist customers with incoming requests via phone or email
• Act as a technical resource for customers using our products and services
• Help customers and teammates via tickets and real-time discussions using a variety of research, debugging, tools, processes, detailed reporting, and documentation

Preferred Qualifications

• Knowledge of social media as used for business marketing (specifically LinkedIn, Facebook)
• Understanding of and familiarity with digital marketing concepts, tactics, and tools

Benefits

• Great remote working environment!
• Opportunities for career growth & advancement
• Comprehensive benefits package
• Medical insurance
• Dental insurance
• Vision insurance
• 401K
• Life insurance
• Paid time off (PTO)