Support Representative

Summary

Join Comoto’s Rider Support Team as a V-Twin Motorcycle focused Representative! This remote position offers $17-$18/hour with performance-based increases and additional compensation through sales incentives, bonuses, and overtime opportunities. The role involves handling customer interactions via phone, email, and live chat, assisting with product questions, order placement, and returns. You will need a passion for motorcycles and related products, strong communication skills, and the ability to work a flexible schedule including weekends. While based remotely, occasional in-office days may be required at one of our three locations. Training begins October 6, 2025.

Requirements

• Commitment to Comoto’s Core Values
• Passion for motorcycles and related products
• Strong overall knowledge of motorcycle gear and accessories
• Sound problem-solving and analytical skills
• Established communication, interpersonal, and listening skills
• Ability to interact and work in a fast-paced, team-driven environment
• Time management skills and the ability to organize and manage multiple priorities
• Ability to work a schedule outside of standard business hours, including nights and weekends
• High school diploma or equivalent required

Responsibilities

• Handle all ranges and levels of interaction with customers via phone, email, and live chat to help facilitate all aspects of customer interactions with enthusiasm, polish and professionalism
• Assist with questions pertaining to fitment, application, modification, and selection of motorcycle parts, gear, and accessories, with an eye to the V-Twin segment
• Answer standard customer service questions as required, such as assisting customers with returns, lost packages and placing orders
• Take the advice given to the next level and help customers place orders for a complete customer experience
• Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, and bike modification, among others
• Work with our logistics, techs, suppliers, order management teams, and other staff on a case by case basis to ensure that we overdeliver in every opportunity!
• Be detail-oriented, proactive, and conscientious with a commitment to self-improvement
• Be an excellent, polished communicator both verbally and through writing
• Help fellow riders all day, every day

Preferred Qualifications

• Experience in retail, service, or hospitality industries is a plus
• Ability to speak multiple languages is a plus
• Bachelor’s degree is a plus

Benefits

• $17-$18/hr
• Performance based increase after a 4 month progress review
• Additional compensation via sales incentives, internal seasonal incentives, seasonal overtime opportunities/bonuses, attendance bonuses. and yearly company bonus
• Remote position