Support Services Engineer

Summary

Join HE Space as a member of the team providing services to EUSPA, supporting security operations from Galileo Control Centres in Italy and Germany.

Requirements

• Bachelor’s in aerospace engineering or a relevant discipline
• Minimum 2 years of experience in ground segment operations
• Customer focus mentality
• Fluency in English is mandatory; knowledge of another European language is an advantage

Responsibilities

• Collaborate in the creation and validation of GCC and GSMC incident handling procedures for nominal and crisis scenarios
• Support GCC SECMON-related activities, in particular, but not only, investigations requested by the GSMC
• Operate the SECMON enclave in GCC and perform activities as instructed by GSMC
• Resolve security incidents requesting ARB decisions
• Support the SECMON implementation roadmap in the GCC and support its validation activities between the GSMC and the GCC
• Increase GSMC knowledge of the system by directly accessing technical documentation on “as built” system design and data flows, and sharing the knowledge within the GSMC
• Provide the GCC authorisations to the GSMC upon request, regarding changes in their electronic security environment (as per GSOP requirements)
• Enforce GSMC auditing responsibilities for Galileo Operations as stated in the Galileo SvRD-x
• Reinforce the quality of GSMC Security Reporting to the Programme by having direct on-site access to SPO inputs used for the GSMC’s weekly security reports
• Accelerate the Council Decision and IRC time for decision trigger points in GCC procedures for crisis scenarios
• Provide for the GSMC/SOC Team participation in CLA meetings organised at the GCC (i.e. CLA ARBs co-chairing, Cyber Review Board preparation, attendance and follow-up), and provide reports on their outcomes
• Support security audits that could affect GSMC/SOC from the GCC