Software Support Engineer

Summary

Join our dynamic Blitz team as a highly motivated Software Support Engineer, working on a cutting-edge SaaS web application. This crucial role involves maintaining application efficiency and stability, resolving client issues, and collaborating with stakeholders. You will play a critical role in resolving client issues, maintaining our application’s performance, and collaborating with stakeholders to develop and implement solutions. This position offers a challenging and rewarding environment contributing to the success of a cutting-edge SaaS product. The ideal candidate will possess strong technical skills and a commitment to providing excellent customer support. This is an excellent opportunity to work in a challenging and rewarding environment while contributing to the success of a cutting-edge SaaS product.

Requirements

• Proficiency in JavaScript
• Experience with Node.js
• Knowledge of C# and .NET
• Familiarity with Version Control systems, particularly GitHub
• Experience with MongoDB
• Intermediate to advanced English
• Computer Science/Information Technology Bachelor's Degree or equivalent

Responsibilities

• Handle and resolve client tickets on our support platform within committed SLAs
• Write efficient, clean, and maintainable code
• Maintain consistent communication with business stakeholders to understand and fulfill their requirements
• Develop and implement contingency plans to mitigate risks and ensure service continuity
• Maintain and enhance existing implementations to improve performance and functionality