Smartly.io is hiring a
Support Solutions Engineer

Summary

Join our team as a Support Solutions Engineer and be one of the primary ambassadors for our customer support function, developing solutions and processes to provide best-in-industry support experience.

Requirements

• Have a Computer Science or Engineering related education, background, or work experience
• Have exposure or interest in at least one programming language such as: Javascript, TypeScript, or Python
• Exposure in frontend development using React and State Management
• Are always looking to improve and automate. You can build your own tools to help yourself, along with the rest of the team
• Are interested in redefining the online marketing domain, have a willingness to push yourself to exceed your goals, and have an ability to learn new things quickly
• Have prior experience in technical/product support or software development in a customer-facing role or, at least, a genuine interest to work closely with customers and tackle their problems
• Are fluent in spoken and written English

Responsibilities

• Serve as a vital liaison between customers, global cross-functional teams, and product development team
• Innovate customer support tools and processes to scale and expand best-in-class support
• Build technical expertise and assist in internal tools for multi-channel support expansion in Meta, Pinterest, Snapchat, TikTok and Google ads API
• Build and maintain customer support related microservices, data flow and integrations in our tools & processes such as: Internal debugging tools, Smartly Support Hub, Knowledge Base, Support Dashboards, and various automation scripts
• Solve technological challenges of the world’s largest online advertisers, helping them to solve issues in an expedient and affable manner
• Work with development teams to analyze, reproduce and document platform bugs
• Work independently and quickly to identify and fix the root causes of problems
• Assist and train your teammates in understanding and handling technical issues
• Work in a fast-paced environment while still delivering extraordinary results for the customer