FiscalNote is hiring a
Junior IT Support Engineer

Summary

Join FiscalNote as a Jr. IT Support Engineer and play an integral role maintaining key systems and supporting employees who use them.

Requirements

• 2-4 years of relevant hands-on experience with IT Service Desk or Support
• Strong written and verbal English communication skills
• Strong troubleshooting skills in MacOS and Windows
• Experience with both Google Workspace and MS Office 365
• Experience with an enterprise-level ITSM platform (FreshService preferred)
• Ability to troubleshoot basic local network related issues
• Must possess strong organizational, prioritization and people skills
• Available for on-call duties

Responsibilities

• Provide onsite IT support in FiscalNote’s Washington, DC office Monday - Friday
• Support remote employees virtually via Zoom / Google Meet
• Work within FiscalNote’s internal ITSM solution, ensuring established SLAs are met and requests are correctly routed
• Support core IT systems including but not limited to, FiscalNote’s collaboration suite, identity management, Mobile Device Management (MDM), and Antivirus
• Manage IT inventory, ensuring devices are effectively inventoried, deployed, and monitored
• Onboarding and Offboarding of FiscalNote employees
• Create accounts and deploy workstations to new and existing employees
• Troubleshoot and solve common user problems
• Be able to manage critical issues outside regular work hours