Support Specialist

Summary

Join Hudl's Match Analysis team in Barcelona as a Support Specialist! You will work directly with clients in various sports, troubleshooting technical issues and providing solutions via phone, video conference, and email. The role requires fluency in English and French, strong problem-solving skills, and excellent communication. While based in Barcelona with a minimum three-day in-office requirement, flexibility is valued. Hudl offers a supportive work environment, flexible vacation time, remote work options, professional development opportunities, and various wellbeing resources, including medical and retirement benefits (location dependent). The salary range is €24.750 - €41.250 EUR.

Requirements

• Thrive on the front lines of client support
• Be a problem solver, easily seeing the world through someone else's eyes
• Be a confident communicator, able to relay solutions clearly and empathetically
• Be flexible and available to work weekends and handle requests through multiple channels
• Be fluent in both English and French

Responsibilities

• Work directly with clients from various sports and organizations
• Understand clients' pain points and help them make the most of our solutions
• Answer users’ questions over phone calls, video conferences, or emails
• Run diagnostics to troubleshoot and resolve technical problems
• Relay solutions with a clear approach and a human touch
• Handle requests through multiple channels and work weekends
• Show resilience in a fast-paced, ever-changing environment
• Be an internal advocate for evolving customer needs
• Collaborate with product teams to surface customer insights

Preferred Qualifications

• Be knowledgeable about high-performance analysis workflows and video analysis software (e.g., Hudl Sportscode)
• Have experience in tech support, answering calls and emails ranging from how-to questions to technical troubleshooting
• Be self-motivated, curious, and eager to learn to better help clients
• Be reliable, taking ownership of work and committed to delivering support
• Be a good listener, able to empathize with users and respond with creative solutions
• Be a team player

Benefits

• Flexibility in work life (flexible vacation time, company-wide holidays, timeout days, remote work options)
• Autonomy and ownership of work with support from the team
• Opportunities for professional development and career growth
• Access to resources and technology to do your best work, both in the office and remotely
• Medical and retirement benefits (depending on location)
• Resources like the Employee Assistance Program and employee resource groups to support mental health