Remote Support Specialist

Summary

Join our team as a Customer Support Specialist and help make a positive impact on hundreds of thousands of kids' lives each year. We work with traditional overnight camp and retreat centers, as well as college athletic camps around the nation through servicing multiple products.

Requirements

• College diploma or 2 years of work experience in a customer facing role
• Outstanding written and verbal communication skills
• Strong multitasking and organizational skills
• Proven proficiency in problem solving
• Portray high level of professionalism and confidence to clients
• Technology proficient

Responsibilities

• Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
• Assisting clients across multiple products
• Working with Product and Development teams to help improve the product and deliver solutions to clients
• Documenting frequently asked questions and preparing knowledge-based content

Preferred Qualifications

• Experience with customer support teams and processes
• An understanding of the Software Development Life Cycle
• Experience with issue ticketing systems such as Jira and Zendesk
• Experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Benefits

$1,000 employee referral bonus