Support Specialist

Summary

Join our team and help us support traditional overnight camps, retreat centers, and college athletic camps nationwide using our powerful, cloud-based camp management software. We streamline clients' operations with online registration and integrated tools for health centers, HR, accounting, point of sale, and reservations. Our software also enhances parent engagement through custom apps, digital notes, and photo tagging. We value our team and the positive impact we make on kids' lives. You will respond to client inquiries, collaborate with product and development teams, and create knowledge-based content. We offer a competitive salary and employee referral bonus.

Requirements

• College diploma or 2 years of work experience in a customer facing role
• Outstanding written and verbal communication skills
• Strong multitasking and organizational skills
• Proven proficiency in problem solving
• Portray high level of professionalism and confidence to clients
• Technology proficient

Responsibilities

• Responding to client questions and issues via phone and ticketing software (Zendesk and Jira)
• Assisting clients across multiple products
• Working with Product and Development teams to help improve the product and deliver solutions to clients
• Documenting frequently asked questions and preparing knowledge-based content

Preferred Qualifications

• Experience with customer support teams and processes
• An understanding of the Software Development Life Cycle
• Experience with issue ticketing systems such as Jira and Zendesk
• Experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Benefits

• Employee Referral Bonus
• This position is eligible for a $1,000 employee referral