Support Specialist

Summary

Join Togetherwork's Camps Vertical Solutions team and provide exceptional customer support to clients using our powerful, cloud-based camp management software. You will respond to client inquiries, assist with multiple products, collaborate with internal teams to improve the product, and create knowledge-based content. This role requires strong communication, problem-solving, and organizational skills, along with proficiency in technology and a customer-facing background. We offer a comprehensive benefits package, including medical, dental, vision, disability, life insurance, 401k matching, generous paid time off, and parental leave. Togetherwork values diversity and inclusion, and encourages applications from all qualified individuals.

Requirements

• College diploma or 2 years of work experience in a customer facing role
• Outstanding written and verbal communication skills
• Strong multitasking and organizational skills
• Proven proficiency in problem solving
• Portray high level of professionalism and confidence to clients
• Technology proficient

Responsibilities

• Respond to client questions and issues via phone and ticketing software (Zendesk and Jira)
• Assist clients across multiple products
• Work with Product and Development teams to help improve the product and deliver solutions to clients
• Document frequently asked questions and prepare knowledge-based content

Preferred Qualifications

• Experience with customer support teams and processes
• An understanding of the Software Development Life Cycle
• Experience with issue ticketing systems such as Jira and Zendesk
• Experience with traditional overnight/athletic camps or retreat centers (staff or camper)

Benefits

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave