Customer Support, Specialist

Summary

Join Eneba's customer support team and deliver world-class user experiences across our marketplace. You will provide excellent customer service via email, live chat, and social media, ensuring seamless transactions and resolving customer issues. Collaborate with team members to identify opportunities for improvement and growth. Maintain and improve team metrics. This role requires 1+ years of experience in customer support, strong English communication skills (written and verbal), and the ability to prioritize tasks effectively. Eneba offers various benefits, including employee stock options, performance-based bonuses, paid volunteering opportunities, flexible work arrangements, and personal/professional growth opportunities.

Requirements

• 1+ years of experience providing support to clients/users via email, phone, live chat, bots, and/or social media
• Comfort and ability to support users in verbal and written English
• Sense of urgency, and appreciation for clear and timely communication with both - users and teammates
• Ability to effectively prioritize as part of the team, and delivery individually
• Ability to work by shifts based on business need

Responsibilities

• Provide an excellent customer experience via email, live chat, and social media
• Ensure a seamless transaction process throughout our marketplace at all times
• Actively drive resolution of customer issues resulting in customer satisfaction and retention
• Maintain and/or improve your team’s Customer Support Metrics
• Collaborate, problem-solve, and/or strategize with team members in order to identify opportunities for improvements and growth

Benefits

• Opportunity to join our Employee Stock Options program
• Various bonus systems: performance-based, referral
• Paid volunteering opportunities
• Work location of your choice: office, remote, opportunity to work and travel
• Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes