Support Technical Engineer

Summary

Join OffSec as a Support Technical Engineer and contribute to content publishing by working with engineering and content developers to get content to databases and environments for testing and production via CI/CD operations.

Requirements

• 3+ years of database development experience
• 3+ years of application developer and/or devops experience
• Works well with people in different timezones, across cultures
• Hands-on experience with MySQL table design, querying, indexing, and debugging
• Strong communication skills for both listening and responding in a timely manner
• Strong logical thinker, capable of identifying issues through sound logical derivations
• Strong analytical skills, ability to methodically use hypothesis-driven approach to solve problems associated various data issues
• Concise and clear written and verbal communications skills
• Extremely good with attention to detail
• Experience working with GIT versioning and best security and development practices

Responsibilities

• Provide data support working within tight deadlines
• Development, administration, and maintenance of CI/CD pipelines
• Provide support to developers with query or DDL enhancements
• Communicates on project/task status clearly and effectively with internal team, the management team, development team, and project managers
• Develop and assist with database queries for content releases to the platform
• Technical documentation and knowledge sharing inside and outside the team
• Identify bottlenecks in existing processes and take ownership on improving workflow
• Resolve technical issues, analyze root cause, and determine corrective and preventative actions
• Research new tools to simplify and improve existing processes
• Work with developers to establish best practices
• Moves fast, bias towards action, follows the cycle of coding, iterating, testing, deploying and optimizing websites

Preferred Qualifications

• Experience in Node.js is preferred
• Understanding of Microservice architecture based on 12-Factor application development practices