Survey Programmer

Summary

Join our team as a Survey Programmer and contribute to delivering high-quality market research studies while exceeding client expectations. As a key member of the department, you will develop and implement innovative solutions, work closely with other programmers and project managers, and directly collaborate with clients on certain projects.

Requirements

• Maintain regular and punctual attendance
• Work cooperatively with others
• Comply with all company policies and procedures
• Expert knowledge of Confirmit (Forsta Plus) a must (min 2 years required)
• Market research experience, preferably pharmaceutical (min 1 year required)
• Knowledge of Decipher (Forsta Surveys) in addition to Confirmit (Forsta Plus) (desirable)
• JavaScript, jQuery, HTML programming knowledge
• Commitment to accuracy and integrity, doing it right the first time
• Strong problem-solving skills, including an ability to “think outside the box”
• Adherence to set processes and standards
• Bachelor’s or Master’s in Computer Science (B.E./B. Tech/MSc/MCA)
• Minimum Experience: Min 2 years of experience in a similar role

Responsibilities

• Programmer maintains full responsibility for online survey development: Thoroughly reviews client materials. Delivers high quality surveys against client’s materials within expected timeline
• Works to resolve amendments during quality assurance/client testing phase
• Proactively suggests design improvements to ensure panelist comprehension
• Meets programming timelines
• Resolves data issues in the timeliest and most complete manner
• Works directly with the client on custom solutions
• Prepares survey for deployment and sets up link to track progress in field
• Programmer works with Data Processing to meet client deliverable requirements, i.e., working on dashboards, specific data requirements, etc
• Programmer contributes to improve processes by working on tasks assigned that increase capabilities, efficiency, skillset, and marketplace competitive advantage

Benefits

• Min 6.4 programming client satisfaction score on a 1-7 scale
• Min 94% error-free survey links
• Min 98% on-time link delivery with early % deliveries expected