Key Account Manager

Summary

Join Entersekt as a Key Account Manager and manage a portfolio of financial services clients, primarily focusing on Essential Accounts. You will ensure clients' operational needs are met across MEA and European markets, monitoring support, managing escalations, and distributing reports. The role involves managing renewals, following up on invoices, identifying cross-sell opportunities, and ensuring proper solution adoption. You will also work with cross-functional stakeholders to improve processes and develop relationships with key stakeholders for strategic accounts. This position requires experience managing FI client relationships, a background in B2B client support, and strong communication skills. Entersekt offers a dynamic work environment with flexible hours, remote work, and growth opportunities.

Requirements

• Relevant tertiary education, Bachelor’s degree preferred
• Experience working with FI and banking clients and solving for their needs with a SaaS technology product offering
• Either: 5+ years client support experience in banking or other financial services or in the fintech space
• 1-2 years' experience directly managing client accounts
• Solid understanding of Entersekt’s operating model, commercial framework and product offering
• Outstanding Salesforce skills including the creation of reports
• Experience working in a multi-cultural environment

Responsibilities

• Manage a large portfolio of smaller clients, taking responsibility for the relationship in its entirety
• Oversee key account management best practices, coordinate activities, and measure progress
• Work with clients to understand their procurement processes and project timelines
• Monitor and manage standard renewals, apply annual increases, track the invoicing cycle, follow up on aged accounts etc
• Provide accurate reporting and forecasting for each of the portfolio of clients via Salesforce
• Assist with client surveys, NPS programmes and other client satisfaction tools to measure how well the clients’ needs are being met
• Take ownership of identifying and driving cross-sell and upsell opportunities within the portfolio, actively engaging with client stakeholders, positioning relevant Entersekt solutions, and leading the process in collaboration with the local Sales team as needed
• Identify and work with cross functional stakeholders to identify and implement tools and processes that will help us scale (automated client reporting and tracking, client success tools, BI reports, etc)
• For key strategic accounts: Develop relationships with key stakeholders to drive strategic alignment, coordinate QBR, including engagement with Entersekt Executive Sponsors and Senior Management

Preferred Qualifications

• A background in B2B client support would be beneficial
• Experience in the fintech and/or SaaS space is preferred

Benefits

• Flexible hours
• Remote work
• Plenty of growth opportunities