DeepIntent is hiring a
SVP Platform Operations

Summary

Join DeepIntent as the Senior Vice President of Platform Operations and lead the efficient execution of media campaigns, oversee platform support team, and maximize delivery and campaign performance.

Responsibilities

• Maximize the Delivery of Booked Revenue in the DSP through effective management of our internal and external resources
• Campaign managers who are responsible for running all managed service campaigns on delivery of our clients
• Platform Ops (formerly known as Technical Account Managers) managers who provide technical and operational support for clients using the platform themselves to run campaigns
• Manage outsourced resources to assist the DI team with administrative work that should be delegated
• Implement proper checks and balances to ensure full accuracy of campaign setups or mid-flight campaign optimizations
• Proactively communicate campaign delivery risks with the CS and sales team so they can communicate with our clients as appropriate
• Onboarding of New Platform Clients and Providing Feedback to Product
• Perform platform demos to prospective self-service clients
• Oversee the onboarding of new self-service clients
• Provide feedback about the user experience to the product team as an input to our DSP roadmap
• Leadership and Talent Development of the Platform Operations Team
• Coach and mentor your direct reports and other members of the team. Monitor employee performance and develop a plan of action when team members are not performing up to our expectations
• Set clear goals and expectations for the team; establish clear lines of communication and accountability
• Efficient Troubleshooting and Escalation of Platform Issues
• Accountable for the effectiveness of our platform support process, confirming that technical/platform issues are quickly identified, ticketed and escalated to the right technical resources (product, engineering, etc.)
• Proactively notify other teams (sales, client success, etc) when a platform issue can adversely impact campaign delivery and/or negatively affect our relationship with clients; create plan of action with key stakeholders to resolve platform issues and recommend follow up actions to make a client whole

Benefits

• Competitive compensation package inclusive of a base salary range of $250,000 -$285,000
• Annualized bonus/commissions plan
• Competitive benefits