System Analyst

Summary

Join Cologix as a System Analyst, bridging our software teams and other business units. You will solve technical issues by evaluating, documenting, and launching custom software and integrations. This role requires breaking down high-level requirements into technical details and collaborating with engineering and business stakeholders. Daily tasks involve collaborating with stakeholders, analyzing software systems, liaising between technical and non-technical teams, designing test cases, and staying updated on industry trends. The ideal candidate possesses a BA in computer science or equivalent experience, along with at least 3 years of relevant experience.

Requirements

• BA in computer science or information technology, or equivalent experience
• Minimum 3 years of experience in software analytics, programming, IT, and/or systems support
• Experience designing, scaling, and supporting high performing systems
• Proven track record working collaboratively in cross-functional teams, bridging the gap between technical and non-technical team members
• Proficiency in creating clear and concise software requirement documents, use cases, and user stories
• Working experience in a distributed software architecture
• Applicants must be authorized to work for any employer in Canada

Responsibilities

• Collaborate with business stakeholders and end-users to define and document requirement specifications (fit-gap analysis, RTM), functional documentation, data mapping, system diagrams, High-level Work Breakdown Structure (WBS), and flowcharts to ensure a clear and comprehensive understanding of objectives
• Conduct in-depth analysis of existing software systems, identifying areas for improvement, optimization, and integration of new features
• Liaison between technical and non-technical resources to facilitate effective communication and ensuring alignment of goals
• Collaborate with quality assurance resources and end users to design/conduct test cases, scenarios, and test plans based on documented requirements
• Stay up to date with industry trends, best practices, and emerging technologies to propose technical recommendations or alternatives, including cost and benefit analysis
• Triage and troubleshoot reported bugs
• Review and assess impact of software vendor's release notes
• Assist team in removing Impediment and in grooming backlogs for future activities

Preferred Qualifications

• Knowledge in programming concepts and code languages such as JavaScript, SuiteScript, and Apex and/or similar languages
• Experience supporting common enterprise ERP & CRM platforms, including NetSuite, Salesforce, ServiceNow, MuleSoft, or related systems
• Experience with software development tools like Jira or similar
• Technology or Project Management certifications and training