System Support Specialist I

Summary

Join Intelerad's Healthcare IT team as a System Support Specialist, supporting radiology systems and applications. You will troubleshoot, maintain, and optimize PACS, RIS, and EHR systems. Collaborate with radiologists, IT teams, and clinical staff to ensure seamless system functionality. Responsibilities include resolving user issues, working with vendors, documenting system updates, and maintaining HIPAA compliance. The ideal candidate possesses a Bachelor's degree or equivalent experience, 2+ years of healthcare IT support experience, and strong knowledge of PACS, RIS, DICOM, and HL7 standards. This role requires on-call rotation and adherence to regulatory compliance standards.

Requirements

• Bachelor’s degree in computer engineering, Information Technology, Healthcare Informatics, or a related field (or equivalent experience)
• 2+ years of experience in healthcare IT support, preferably in a radiology setting
• Excellent problem-solving and communication skills
• Ability to work both independently and as part of a team in a fast-paced healthcare environment
• Experience with ticketing systems such as Salesforce ServiceCloud, ZenDesk, or ServiceNow (ServiceNow preferred)
• Strong knowledge of PACS, RIS, DICOM, and HL7 standards
• Proficiency in Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server, and/or Oracle
• Understanding of medical informatics architecture, including VMware and storage solutions
• Experience troubleshooting Windows and Linux-based systems
• Experience with PostgreSQL

Responsibilities

• Provide technical support and troubleshooting for radiology systems, including PACS, RIS, and EHR
• Monitor system performance and ensure uptime for radiology applications
• Collaborate with radiology and IT teams to optimize workflow and system efficiency
• Respond to and resolve user-reported issues in a timely manner
• Diagnose and troubleshoot technical issues while maintaining clear and professional communication with customers
• Work with vendors and third-party support teams for advanced troubleshooting and system enhancements
• Utilize internal knowledge resources to effectively resolve technical challenges
• Collaborate with team members and cross-functional departments on complex issues
• Document system issues, resolutions, and updates in an organized manner
• Develop and update technical documentation to support customers in product use and maintenance
• Support DICOM, HL7, and other healthcare interoperability standards to maintain seamless integration between systems
• Participate in an on-call rotation, providing support outside of normal business hours, including overtime, holidays, and weekends as required
• Maintain HIPAA compliance and ensure data security within healthcare IT environments
• Adhere to quality and regulatory compliance standards, including U.S. FDA medical device regulations, ISO 13485 requirements, and other applicable laws

Preferred Qualifications

• Industry certifications in relevant technical domains (e.g., Microsoft, VMware, Cisco) preferred
• Red Hat Certified System Administrator (RHCSA) certification preferred
• Experience in scripting or automation for system administration (PowerShell, Bash, Python)
• Knowledge of cloud-based medical imaging solutions and telemedicine technologies
• Fluency in multiple languages (French is a strong asset)