Systems Administrator

Summary

Join Downstream, a leading experiential design firm in Portland, Oregon, as a Systems Administrator. This role focuses on migrating clients' content management systems to a new SaaS platform. You will be responsible for managing legacy systems, exporting data, designing import procedures, and providing client support throughout the migration process. This is a hybrid position with flexible working arrangements, offering a unique opportunity to deepen your Linux expertise while contributing to a significant project. The ideal candidate possesses strong Linux skills, experience with modern internet protocols, and excellent communication abilities. Downstream offers competitive benefits, including flexible PTO and a supportive work environment.

Requirements

• Linux experience, Linux certification, or undergraduate degree in computer science, MIS, or related fields. New grads are eligible
• Strong familiarity with modern Internet protocols, cryptosystems, and security best practices
• Strong English-language technical communication skills
• Able to adhere to a diverse schedule of small but routine tasks without reminders from others
• Commitment to operational excellence

Responsibilities

• Support the migration of our clients’ content management systems away from their individual custom-built Web applications and onto our new SaaS CMS, Bridge
• Be responsible for the legacy CMS hosts during this change
• Keep your fleet secure, reliable, and up to date for each client until their migration is complete
• Export the data from each legacy CMS, design import procedures, create supporting documentation, and provide appropriate client training and support to ensure a smooth migration for each client
• Provide tier 1 customer support for clients still using a legacy CMS
• Resolve straightforward client requests within 5 business days
• Resolve or escalate urgent requests by next business day
• Monitor security bulletins and vulnerability scans pertinent to assigned systems. Fix vulnerabilities on assigned systems within our team SLOs
• Support compliance activities pertaining to your assigned systems, including our ISO 27001 audit
• As the migration progresses and the number of legacy CMSes dwindles, your portfolio may shift to include work on Bridge

Preferred Qualifications

Preference towards candidates that can work in Pacific Time zone

Benefits

• Competitive benefits (medical, dental, vision, 401k)
• 17 days flexible paid time off (PTO) plus standard holidays is offered immediately and increases to 21 days flexible paid time off at 3 years