Systems Administrator III

Summary

Join Jenzabar's Managed Services team as a Systems Administrator III and leverage your analytical, technical, and communication skills to deliver responsive solutions to our clients. You will work collaboratively with internal teams and clients to troubleshoot and resolve system issues, ensuring smooth operations. This role requires experience in system administration, including installation, configuration, and troubleshooting of Jenzabar core products and related technologies. You will be responsible for writing documentation, identifying process improvement opportunities, and providing technical expertise on software/hardware projects. The position offers a competitive salary, annual bonus, and a comprehensive benefits package. This is a remote position.

Requirements

• 4-6 years in a Systems Administrator role
• Experience with Web Servers, application servers and mission critical applications
• Windows or Linux experience
• Experience working in a virtualized environment
• Problem Solving and troubleshooting skills, including ability to perform root cause analysis design preventative activities
• Excellent analytical and problem-solving skills
• Able to quickly learn new software setup requirements, configuration rules, update procedures, etc. (and to then train other users, whether the customer or internal Jenzabar associates.)
• Takes responsibility for and shows initiative in learning how to use/manage systems more effectively
• Excellent verbal and written communication skills
• Intermediate understanding of Jenzabar core product Administration
• Is experienced with one additional Jenzabar Product outside of the Jenzabar core
• Is experienced with three additional Technologies as defined by the Managed Services Manager

Responsibilities

• Install, configure, upgrade, test, and deploy Jenzabar core products
• Perform regular server checks, proactively identify problems, and provide effective solutions
• Respond to customer tickets in a timely and professional manner
• Provide Monthly Remote Management reports to customers
• Refresh development servers with production applications and data as needed
• Communicate and collaborate well with team members
• Assist customers with resolving system issues and escalates problems when appropriate
• Install/Upgrade SQL Server per best practices and Jenzabar Managed Services guidelines
• Investigate and resolve application functionality related issues. Provide support, troubleshooting, and communication while determining the appropriate steps in delivering the solution
• Perform migrations of customer’s data from on-prem to company hosting environments
• Works cooperatively with Managed Services staff members, Clients, and other teams/departments within Jenzabar to determine problems/solutions in delivery of Managed Services to customers
• Acts as a facilitator for the Jenzabar teams who may be helping to trouble-shoot or evaluate system, software, network, or data issues
• Completes other duties as assigned by the Managed Services Manager or the designated Project Manager
• Provides technical expertise and recommendations in assessing software/hardware projects and initiatives
• Responsible for writing documentation/instructions related to standard and custom configuration of applications and operating procedures
• Identifies opportunities that can improve the efficiency of business processes within Managed Services and Client operations

Preferred Qualifications

• Scripting-any language
• Networking knowledge
• Experience working in a high availability environment
• Bachelor’s degree

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance
• Annual bonus