Systems Analyst

Summary

Join Deel, a global leader in international payroll and compliance, and contribute to our mission of connecting companies with talent worldwide. As a Jira System Administrator, you will partner with stakeholders to translate business needs into technical solutions. You will develop and implement application changes, provide advanced user support, and drive process improvements. This role requires extensive Jira administration experience, expertise in automation, and proficiency in scripting languages. Deel offers a competitive compensation package, including benefits and perks, and embraces a diverse and inclusive work environment.

Requirements

• Minimum 3 years of hands-on Jira system administration experience
• Proven ability to manage complex projects involving Jira customisations, add-on installations, and configurations
• Expert in Jira automation and at least 1 year of experience with low-code automation tools
• Proficiency in scripting languages such as Python and JavaScript to extend Jira capabilities through custom scripts, integrations, and advanced workflow configurations
• Execute application changes and automation tasks with a focus on accuracy, efficiency, and potential for improvement
• Deliver effective and timely support to users, proactively addressing complex issues and minimising disruptions
• Contribute to the team through leadership of projects or initiatives, showing an understanding of systems and business processes
• Demonstrate the ability to identify root causes of issues, provide recommendations, and implement solutions
• Seek continuous growth by taking on more challenging projects and expanding expertise in application management

Responsibilities

• Partner with stakeholders across departments to understand their challenges and goals, translating business requirements into actionable technical solutions using Jira and related systems to enhance workflows and achieve outcomes
• Develop and implement application changes, automation tasks, and system enhancements independently, ensuring alignment with business needs
• Administer and manage assigned applications, ensuring optimal performance, reliability, and scalability. Continuously assess system health and make adjustments as needed
• Provide advanced-level support to users, addressing a broad range of application-related queries, diagnosing complex issues, and offering proactive solutions to prevent recurrence
• Drive process improvements by identifying opportunities to optimise existing workflows, using Jira automation, low-code tools, and scripting to create and refine solutions that improve efficiency
• Develop and maintain comprehensive documentation and standard operating procedures for application management, ensuring adherence to best practices and supporting knowledge-sharing within the team
• Collaborate with the team on larger initiatives, contribute to project planning, and take ownership of individual components. Assist in mentoring less experienced team members and help drive team initiatives forward

Preferred Qualifications

Strong preference for Atlassian Jira Administration certification

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available