Systems And Solutions Administrator

Summary

Join Juniper Square's Business Operations team as a Systems and Solutions Administrator and play a central role in equipping internal teams with the tools they need to deliver high-quality solutions to customers. You will serve as a subject matter expert for various SAAS systems across all company divisions, developing internal systems and data solutions, partnering with organizational leaders, and conceptualizing solutions for current and future operations. This role requires strong technical skills, experience in high-growth technology companies, and excellent communication abilities. Juniper Square offers a competitive salary, equity, and a comprehensive benefits package, including health, dental, vision, life insurance, mental wellness coverage, and more. The company embraces flexible work arrangements, allowing for remote work options.

Requirements

• 5+ years of functional technical solution experience with some or all of the following: Salesforce, Zendesk, Jira, Smartsheet, Workday, Okta, Gong, or equivalent
• 5+ years of direct or comparable experience in high-growth technology companies, with a demonstrated record of high-impact solutions (internal or external)
• Expert experience in developing and managing business applications supporting various business units including Customer Experience, Finance, Product Onboarding, etc
• High proficiency in program / project management, particularly in formulating and managing solution implementation roadmaps
• Demonstrated ability to effectively communicate and partner with numerous stakeholders at all organizational levels

Responsibilities

• Be the owner of developing internal systems and data solutions for the organization working closely with business stakeholders
• Partner with the organization leaders and SMEs to identify and define their operational needs and requirements
• Be the trusted expert go-to person for all solution needs, with a thorough understanding of the provided solutions and of the operational functions
• Have an understanding of CRM platforms, application capabilities and of customer data structures
• Conceptualize solutions and systems for current and expected operations
• Synthesize input and perspectives of all relevant stakeholders
• Effectively balance short- and long-term needs and tradeoffs between sophistication and expeditiousness
• Understand and address cross-functional process and system impacts
• Manage solutions to implementation
• Identify the most effective solutions based on value and complexity
• Effectively manage internal and external resources (architects, engineers, consultants)
• Manage communication with all stakeholders
• Comprehensively document solution concepts, plans, activities, and operating procedures
• Transform business requirement documents into fully functioning technical processes
• Ensure successful technical operation of implemented systems
• Contribute to user enablement with comprehensive solution documentation and with training content
• Design solutions for routine operations, including cross-functional maintenance processes
• Contribute to system management, including appropriate hands-on activities
• Understand the nuances of how different roles utilize systems and cater their experience appropriately
• Identify and resolve potential inefficiencies in existing processes

Preferred Qualifications

• Exposure to iPAAS systems such as Boomi, Zapier, Mulesoft, Workato, Okta Workflows, or equivalent
• Working understanding of AI concepts like Machine Learning, Natural Language Processing, and Generative AI

Benefits

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend