Associate Business Systems Administrator

Summary

Join OpenSesame's Information Systems team as an Associate Business Systems Administrator! Support our Salesforce platform and other core business systems, contributing to system administration, user support, process automation, and data management. This role offers opportunities for professional growth within the Salesforce ecosystem and requires collaboration with cross-functional teams. Based in Mexico City, this remote-first position involves occasional travel to the US. We are looking for self-starters with a proven track record of success. OpenSesame provides a comprehensive benefits package including health insurance, 401(k) matching, and paid time off.

Requirements

• Be motivated and detail-oriented
• Have the legal ability (passport and travel visa) to travel to the US
• Possess excellent spoken and written English skills
• Have reliable, high-bandwidth Internet connectivity

Responsibilities

• Contribute to system administration
• Provide user support
• Participate in process automation
• Manage data
• Gain a general understanding of OpenSesame’s Salesforce environment and business systems
• Complete onboarding, familiarize yourself with existing automation, and support user management requests, such as role and profile adjustments
• Complete routine administration tasks within 2 business days and process at least 5 minor system modifications
• Collaborate with other Salesforce administrators to identify process inefficiencies and recommend solutions
• Assist in resolving user-reported Salesforce issues, ensuring at least 95% of business requests are implemented within agreed-upon timelines
• Document and update system changes within 48 hours to ensure alignment with business processes
• Develop a standardized set of training materials and best practice guidelines for end users
• Conduct at least one training session to improve adoption and efficiency
• Take ownership of data imports, exports, and clean-up efforts, ensuring completion of data-related tasks within 2 business days
• Participate in at least one significant process improvement that enhances system efficiency
• Attend at least two training sessions or webinars per quarter to stay updated with the latest Salesforce releases and best practices
• Work toward Salesforce Administrator certification, demonstrating a commitment to professional development

Benefits

• Health insurance
• 401(k) matching
• Paid time off
• ISOs