Systems Coordinator

Summary

Join Definity First as a Systems Coordinator! This remote role, open to candidates in Mexico and LATAM, focuses on managing user access, triaging requests, and ensuring compliance. You'll be key in ticket management, access audits, and operational support, contributing to smooth system operations. The position requires experience in user access management and proficiency in Zendesk. A Bachelor's degree in a related field or equivalent experience is needed. Definity First offers a diverse and inclusive work environment.

Requirements

• Experience in user access management, system operations, or IT support
• Proficiency in Zendesk or similar ticketing systems
• Strong understanding of access control policies, compliance, and security best practices
• Ability to manage multiple tasks with attention to detail and problem-solving skills
• Strong communication and collaboration skills to work effectively across teams
• Advanced English skills
• Bachelor’s Degree in IT, Computer Science, or a related field (or equivalent experience)

Responsibilities

• Review, process, and respond to user access requests while ensuring compliance with security policies
• Triage and manage access-related inquiries in Zendesk, ensuring efficient and accurate responses
• Assist with user access audits and support compliance processes by providing necessary documentation
• Work closely with the System Optimization Manager to optimize workflows, track key initiatives, and support system migrations
• Document and improve access management procedures as new tools and technologies are introduced

Preferred Qualifications

• Experience with system migrations or process documentation
• Familiarity with audit processes and compliance reporting
• Experience working in IT operations or system administration
• Knowledge of Identity and Access Management (IAM) tools