Tessitura is hiring a
Systems Engineer 2

Summary

Join Tessitura as a Systems Engineer 2 in the Hosting Services (Platform) department. Assist with technology transformation projects and maintain mission critical hosting environments for over 600 organizations worldwide. The ideal candidate will have extensive technical knowledge in network engineering, experience administering firewalls, Amazon Web Services, Linux, and Windows Server environments, and operate from an automation-first mindset.

Requirements

• 3+ years' experience with networking and enterprise infrastructure
• 2+ years' experience installing, configuring, and supporting firewalls
• Experience with Amazon Web Services, including VPCs and subnets, Gateway Load Balancers, compute, and storage
• Working knowledge of Linux, Microsoft Windows Server, and other solutions as necessary to fulfill job responsibilities
• Experience with SSL certificate management
• Working knowledge of IT compliance, information security, and risk management
• Clear and concise oral and written communication to all levels of the organizations
• Management and delivery of tasks for multiple concurrent projects
• Working independently and as a team member in a high-performance, always-available environment
• Effective collaboration with peers, cross-functional teams, and team leaders to achieve end-to-end product and process quality
• Ability to apply knowledge and experience to recommend custom solutions to new business problems. Decisions made can have an enterprise-wide impact

Responsibilities

• Configure, implement and administer cloud infrastructure and related applications to provide a secure, responsive, and consistent computing environment
• Own assigned services and service level objectives, including the design and architecture, implementation, and ongoing operation of specifically named technologies
• Act as Service Lead for firewalls and certificate management
• Develop and execute lifecycle plans, training plans, monitoring plans, testing plans and capacity plans for assigned services
• Contribute to and maintain Infrastructure as Code repositories and other workload automations
• Analyse and troubleshoot network performance, usage, traffic flows, and access
• Create, update, and audit documentation as required
• Troubleshoot components of systems, relying on proven techniques for network traffic analysis and evaluation
• Engage and escalate to vendors for service restoration
• Monitor, manage, and resolve escalated issues
• Follow defined processes for incident and change management
• Participate in a rotating on-call schedule two nights per month and one weekend every other month
• Travel two to three times per year for meetups and conferences as needed

Preferred Qualifications

• Experience configuring, upgrading and managing Palo Alto firewalls
• Experience automating tasks with PowerShell, AWS Lambda, or similar
• Experience supporting highly available applications (APIs and Microservices)
• Familiarity with and interest in DevOps and SRE principles and practices
• Previous participation in technology transformation activities
• AWS Certification (AWS Networking, SysOps or Solutions Architect)