3Cloud is hiring a
Systems Engineer

Summary

The job is for a IT Helpdesk Technician or Support Specialist at 3Cloud, focusing on Azure technology and Microsoft partnerships. The role involves troubleshooting, user support, system maintenance, and research & development initiatives. The company offers a competitive compensation package, flexible work environment, and great company culture.

Requirements

• Bachelors’ degree in computer science or a related field
• Minimum 1-year experience as a IT helpdesk technician or support specialist
• Experience working with wide range of computer systems, software, applications, hardware, networking, firewalls, switches, and access points
• Ability to work flexible hours (including after hours and weekends) and in an on call rotation to provide back up and emergency support to offices located in the United States and Philippines
• Ability to perform routine troubleshooting and preventive maintenance of desktop systems software, applications, hardware, networking, and communications
• Exceptional customer service skills
• Strong documentation, critical thinking, and problem-solving skills
• Strong attention to detail
• Ability to conduct research into a wide range of computing issues
• Self-motivated, fast learner and ability to meet deadlines and goals
• Ability to prioritize and perform tasks under pressure
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to communicate and interact effectively and efficiently with all levels of employees
• Ability to work collaboratively in a team environment, as well as independently

Responsibilities

• Responds to user calls, determines the user requirements, gathers required support request information, analyzes the issue or request, sorts through possible solutions and documents time and all work performed
• Ensures support requests and problem tickets are completed and addressed within the defined SLA’s
• Assists in the repair or replacement request of equipment as required
• Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts, coordinating with other internal IT specialists as required
• Assists with research and development initiatives and in the implementation of new technologies and IT projects as required by the Company
• Maintains up to date documentation
• Trains users in the proper use of hardware and software as necessary
• Assists with tracking inventory levels of equipment and materials, data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or system errors
• Assists in the procurement of technologies and may input procurement information into a record keeping system
• Assists with the review, evaluation and recommendation of solutions relating to hardware and software issues and problems
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems
• Assists System Administrators and Engineers with projects and implementations
• Attends meetings as required and/or assigned
• Performs miscellaneous job-related duties as assigned

Preferred Qualifications

IT certifications such as A+, Net+, Security+, Office 356

Benefits

• Competitive compensation package
• Great working environment and company culture with flexible work location