Systems Engineer

Summary

Join Thrive, a rapidly growing technology solutions provider, as a Systems Engineer to provide remote end-user desktop support. You will serve as a desktop support technician and server administrator, resolving Level 1 and 2 service tickets. Responsibilities include technical documentation, troubleshooting, and escalating issues to higher support levels or third-party vendors. You will communicate with the IT Coordinator for unresolved problems. Thrive offers a "work hard, play hard" environment with opportunities for career growth and development. This role requires strong communication and problem-solving skills, along with experience in various operating systems and applications.

Requirements

• 2+ years providing end-user support for current PC desktop, application software and user server administration
• 2+ years troubleshooting and repairing personal computers in a corporate networked environment
• 1+ years providing white glove IT support
• Strong communication/interpersonal skills, both written, verbal and excellent telephone manner
• Maintain a high level of world-class customer service/professionalism to a wide range of customers
• Enthusiastic individual with professional appearance and strong drive to provide quality support with a “can do” attitude and the ability to be energetic all times
• Articulate technical information and convey to non-technical people
• Ability to concisely describe or summarize a problem and steps taken to diagnose and resolve it, in writing
• Working collaboratively and cohesively in a team environment is critical to this role
• Excellent attention to detail and multi-tasking ability
• Excellent problem solver; able to prioritize and coordinate between tasks
• Ability to identify, diagnose, and resolve first level problems for end-users of the workstations, laptops, printers and Mobile devices
• Must have 2+ years of experience with the below incidents/requests related to, but not limited to the following
• Mail Application/Exchange/Office 365 issues
• In depth knowledge of various operating systems (Mac-OS, Windows)
• Installing and configuring computer hardware operating systems and applications
• Active Directory – account creation/modification and password resets
• Basic Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Microsoft Office Suite 2007 and beyond
• Experience with anti-virus technologies and troubleshooting
• Client VPN setup and troubleshooting
• Network and connectivity troubleshooting
• Bachelor’s Degree, Technical Degree or equivalent work experience

Responsibilities

• Provide end-user desktop support remotely to several users at multiple locations running Windows, Exchange and Office 365 environments
• Serve as a desktop support technician and an end-user server administrator to all client issues while responding to Level 1 and 2 service ticket requests/problems
• Be responsible for technical documentation, assessing, resolving, and/or escalating issues as appropriate
• Escalate all problems to the next level of support for guidance and direction, contacts third-party vendors for warranty service repair
• Communicate to the IT Coordinator for problems that cannot be resolved

Preferred Qualifications

1+ years of financial industry experience, specifically within a private equity firm or hedge fund is preferred