Remote Systems Engineer (Windows, AD, Patching)

Summary

Join our team as a Desktop Support Specialist and be responsible for maintaining the normal operation of internal customers, hardware failure processing, and more. This role requires a strong foundation in computer-related majors and basic network troubleshooting knowledge.

Requirements

• Computer related major HNC/HND/ General/bachelor's degree or equivalent experience
• Provide a good foundation for high-capacity fast-paced desktop support
• Have basic network troubleshooting knowledge familiar with CCNA is preferred
• Skilled use of Microsoft Office software (Word Excel PPT Project Visio etc)
• Windows AD mainstream, Windows Mac system mobile system configuration management and daily maintenance knowledge
• Good at communicating with others passionate about new technologies and able to keep abreast of the latest trends and solutions
• Experience in procurement and management of external suppliers; Solid IT service process experience familiar with ITSM system Mandarin ability able to communicate with Shanghai headquarters

Responsibilities

• Maintain the normal operation of internal customers
• Responsible for hardware failure processing such as client network telephone line printer etc
• Maintain and support internal client application system
• Timely response to customer requirements and requirements; Distribution installation and troubleshooting of client batch processing software
• Responsible for on-site wiring and liaise with external suppliers if necessary
• Set up control and maintain the security system room power distribution room air conditioning room environmental monitoring
• Maintain IT asset inventory

Benefits

• Medical Insurance
• 12 days AL, 12 days ML + public holidays (as applicable)