Systems Administrator

Summary

Join Versapay as a Systems Administrator and become a key member of the team responsible for the operation of end-user technologies, including O365, Azure, Okta, Azure AD, Intune, JAMF, and other supporting technologies. You will maintain, troubleshoot, and enhance all end-user technology services. Collaborate with business and technology teams to build and deploy solutions, providing day-to-day support for key technologies like Jira, Github, and cloud workloads. Administer systems by managing patching, maintenance, and upgrades, and assist with deploying new business applications. Maintain high customer service, keep accurate records, and document processes. Provide after-hours support as needed. This role requires 3+ years of experience in various areas, including Office 365 tenant environment configuration, identity and access management tools, scripting, Microsoft Endpoint Configuration Manager, and troubleshooting IT hardware and applications. Excellent problem-solving, communication, and teamwork skills are essential.

Requirements

• 3+ years of experience: Configuring and supporting an Office 365 tenant environment, including AzureAD, Exchange Online, SharePoint Online, OneDrive, etc
• With Identity and Access Management tools, Azure Active Directory, Active Directory, OKTA, GSuite, Auth0 etc
• Scripting with PowerShell, or Python, solving routine and intermittent problems with automated detection and resolution
• With Microsoft Endpoint Configuration Manager (SCCM), Microsoft Intune, Windows and Mac platforms, JAMF, and virtual desktops
• Troubleshooting and repairing common IT hardware (Desktops/Laptops/Monitors)
• Supporting common collaboration and productivity applications (Teams/Zoom/Slack/Microsoft Office Products)
• With IT workflow and Service management tools(Service-Now, Jira, Spiceworks, Zendesk)
• Providing front-line customer service and/or support to many different customers daily
• Excellent problem-solving and critical thinking skills
• A detail oriented and analytical perspective
• Great organizational and prioritization skills
• Strong communication and interpersonal skills
• The ability to work well in a team environment
• An interest in continual learning, and the growth of technical and nontechnical skills
• An excitement to work with new and emerging technologies
• Curiosity and the tendency to always ask “Why?” when learning new things
• A strong passion for helping people resolve technology problems

Responsibilities

• Work with business and technology teams to build, and deploy solutions, and strategies to solve key business problems and that return maximum value to the organization
• Provide day-to-day break-fix, and engineering support for key technologies such as Jira, Github, Azure AD, Okta, Exchange Online, SharePoint Online, and other Cloud workloads
• Administers systems by actively managing patching, routine maintenance, and upgrades of systems
• Assist with deployment and administration of new business applications critical to the organization
• Maintain a high level of customer service and ensure timely resolution of issues
• Keep accurate records of all interactions and maintain documentation of all processes and procedures involved in troubleshooting, resolving, or escalating of tickets
• Write, draft and update documentation of internal IT team processes, and help articles for users
• Provide after-hours support as needed

Benefits

$70,000 - $80,000 a year