Systems Technician

Summary

Join our team at SupplyCore as a Technical Support Specialist and provide technical diagnosis and troubleshooting for computer hardware and software, mobile devices, and other technical tools. You will work with various individuals to ensure timely completion of assignments and contribute to the ongoing operation of SupplyCore's information systems infrastructure.

Requirements

• Bachelor's degree in Computer Science, related field, and/or equivalent work experience
• 2 years IT Infrastructure or Help Desk support experience
• Experience working in an Agile project management environment desired. May include military personnel who have been formerly trained or have relevant experience in lieu of civilian experience
• Experience working with a ticketing system to maintain detailed documentation including thorough information and troubleshooting steps/actions taken
• Highly meticulous and organized to execute multiple projects at once, adhering to deadlines
• Ability to adapt to changing job requirements
• Ability to diagnose and troubleshoot the cause of problems through research and reasoning
• Proficient with workstation hardware; configuration, deployment, and troubleshooting
• Excellent verbal and written communication skills. Must be able to engage in and exchange communication with others in all situations
• Proficient in several of the following technologies: Windows Desktop Operation Systems, Mac OS, Workstation hardware and peripherals (printers, projectors, barcode, canners, cameras, etc.), mobile device setup and configuration (Android and Apple), Microsoft Office Products

Responsibilities

• Take ownership and provides in-person and remote assistance for level 1 technical support issues from initial report to final resolution, using independent judgement to prioritize or escalate based on reporter’s urgency, issue severity and total assigned workload
• Proactively monitor multiple, highly variable support requests simultaneously, ensuring proper prioritization, documentation, resolution, and customer follow-up to satisfy service level agreements and meet deadlines
• Coordinate both internal and external resources as necessary to achieve issue resolution
• Properly escalate unresolved issues to the next level of support
• Investigate and identify recurring issues; research, recommend, and implement modification or improvement to address them
• Gather requirements, identify solutions, and complete project tasks as assigned
• Create and conduct training for end-users of various hardware and software systems
• Create, modify, and delete user accounts in various systems
• Build, test, and deploy workstations and related hardware, software, and peripherals in accordance with standards and project / operational requirements
• Configure, test, and deploy mobile devices in accordance with standards and project/operational requirements

Benefits

• 3 weeks of PTO with a generous accrual policy
• Wellness Program
• 14 company paid annual Holidays
• Employee Assistance Program (EAP)
• Flexible Work Life Balance
• Nationwide Medical, Dental, Vision, & FSA
• Casual Work Environment
• Optional Additional Life Insurance
• Progressive Associate Recognition Program
• Short- & Long-Term Disability
• Company Provided Professional development
• Annual social and community events
• Annual Education Assistance Program
• Company provided PC and office supplies
• 401K with bi-weekly Safe Harbor contributions