Technical Implementation Manager

Summary

Join Access Softek's remote Implementation Team as a Technical Implementation Manager, leading project management with hands-on technical integration, managing multiple projects with clients, communicating about banking software, training banks on mobile technology, tracking project statuses, and ensuring systems availability.

Requirements

• Solid IT Implementation project management skills
• Ability to establish good working relationship with customers
• Ability to work both collaboratively and independently
• Proven working experience in installing, configuring and troubleshooting Windows/ IIS based environments
• Experience with virtualization and containerization (e.g., AWS, VMware)
• Solid networking knowledge (OSI network layers, TCP/IP)
• Solid troubleshooting ability
• Experience working within change management processes
• Technical aptitude and an ability to grasp complex technical concepts
• Multitasking skills
• Strong organizational skills; an ability to prioritize effectively and multitask
• Excellent communication skill
• English Advanced

Responsibilities

• Lead and manage multiple projects with different clients simultaneously
• Communicate proficiently about our banking software and apps by having a deep understanding of our products and processes
• Train banks and credit unions on our mobile and online technology while communicating technical concepts at an appropriate level
• Track project statuses, meeting deadlines, and launching new products
• Install, configure, test and maintain mobile and online banking application software, developed and supported by our company based on MS Windows Server, SQL server and .Net platform
• Perform basic QA tests after the installation and/or implementation of changes
• Examine technical server logs to troubleshoot and problem-solve issues across a software stack
• Continuously test, troubleshoot and solve problems throughout the project (both technical and conceptual)
• Coordinate integrations with third party financial services
• Ensure the highest levels of systems and infrastructure availability
• Coordinate with our product managers, software technicians, other implementation managers, development team, and tech support to ensure successful implementations
• Proactively work towards fast & efficient projects, keeping our clients happy

Preferred Qualifications

• Project Management experience
• Experience with various mobile phone platforms, especially iOS and Android
• Knowledge of US banking system
• Experience in securely working with financial data
• Training experience
• Experience with Jack Henry Symitar banking platforms and PowerOn Repgen code
• Expertise in managed software working with clients installed in a Single Tenant or Multi Tenant mode
• Software development exposure

Benefits

• Work from anywhere in the world
• Flexible working hours
• Experienced development teams
• Long-term employment
• Paid vacation and days off on national holidays
• Paid sick leave
• Internal medical insurance policy
• Compensation for training and additional education
• Community of practice, regular knowledge sharing among colleagues
• Internet compensation (50$ per month)
• Home office equipment (computer, additional monitor, etc.), if necessary