Tac Engineer

Summary

Join Arista Networks' world-class TAC support team as a Technical Solutions Engineer. You will provide post-sales technical support for Arista's data center and campus products, resolving customer inquiries via phone and email. Responsibilities include troubleshooting hardware and software issues, recreating network problems in a lab environment, and documenting technical issues. This remote role, based in the UK, requires proficiency in TCP/IP and various networking technologies, along with programming/scripting skills and a BS in a technical field. Industry certifications and prior customer-facing experience are preferred. The position offers opportunities to learn cutting-edge technology and hone critical thinking and communication skills.

Requirements

• Proficiency with TCP/IP and the traditional networking technologies required
• Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP
• Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc)
• Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark
• Programming/scripting proficiency in either C++, Java, Python, Perl, JavaScript, shell
• Linux OS navigation
• Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts
• Minimum education is a BS in a technical field (CS/Networking majors preferred)

Responsibilities

• Provide post-sales technical support of Arista Datacenter and Campus products and solutions
• Respond to customer product inquiries via telephone or email
• Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters
• Troubleshoot problems with hardware equipment and software applications and recommend corrective action
• Recreate customer network issues in a dedicated lab environment (as needed)
• Document customer communication and recurring technical issues to support product quality programs and product development

Preferred Qualifications

• Industry certifications preferred
• Prior customer-facing experience preferred

Benefits

This is a remote role based in the UK