Talent, Experience, and DEI Partner

Summary

Join Twilio as the next Talent, Experience, & DEI (TED) Business Partner - APJ & EMEA and become the primary advocate for global Talent, Experience, and DEI programs outside of the U.S. Based in the People Team, reporting to the VP of Talent Experience & DEI (TED), you will localize and implement global TED programs to advance our talent strategy, drive local engagement, and foster a globally-inclusive culture. Collaborate with key regional stakeholders to co-create and lead initiatives tailored to the cultural and organizational needs of each region. This remote role, based in Ireland or the UK, requires occasional travel for project or team meetings. Twilio offers competitive pay, generous time off, ample parental and wellness leave, healthcare, and a retirement savings program.

Requirements

• Bachelor’s degree required; advanced degree or professional certifications in HR/OD preferred
• Minimum 10+ years in HR, organizational culture, or talent development (with international/multinational experience)
• Proven ability to independently lead and manage multiple, concurrent projects
• Experience supporting transformation and change management initiatives at a global or regional scale
• Strong facilitation skills and experience delivering live and asynchronous training to a variety of audiences
• Skilled in both qualitative and quantitative data analysis to inform decision-making and measure impact

Responsibilities

• Serve as the main liaison between the global TED team and regional partners, inclusive of our regional HR Business Partners, International Leadership Councils, local Hub Engagement Councils, and regional Employee Resource Groups
• Adapt and deliver global TED program enablement (i.e. performance, development, culture)  to fit local needs and culture
• Partner with the regional People Team, communities and business leaders to develop custom programs based on regional needs
• Lead employee listening mechanisms in regions—focus groups, interviews, and survey debriefs
• Translate employee feedback into actionable insights and influence global  program improvements
• Facilitate training, team interventions, and learning opportunities across the region
• Design and maintain a regional talent and engagement scorecard to track adoption, outcomes, and continuous improvement of TED programs
• Stay current on research and trends in organizational health, culture, inclusion, and leadership, bringing recommendations back to the team

Preferred Qualifications

• Demonstrated ability to influence without authority and build trusted partnerships with stakeholders at all levels, including senior leadership
• Demonstrated commitment to building belonging and a positive employee experience
• Comfortable working in fast-paced and ambiguous global environments

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program