Remote Teacher Support Advisor

Summary

The job is a home-based Teacher Support Adviser position at Twinkl, a company based in Ireland. The role involves answering calls, emails, social media messages, and live chat queries to provide world-class customer service. The employee will work with various teams, learn problem-solving skills, and develop transferable skills.

Requirements

• A background of teaching from within the classroom
• Good understanding of the current Irish curriculum
• Excellent communication skills with attention to detail and a thorough understanding of spelling and grammar
• Strong IT skills & understanding of IT systems
• Facilities to work efficiently from home (reliable internet and access to own computer)

Responsibilities

Answer calls, email queries, social media messages, and Twinkl’s new live chat tool to help users get the best out of their subscription

Preferred Qualifications

• A background of working within a customer support environment
• Thorough understanding of social media

Benefits

• Friendly, welcoming and supportive culture
• Flexible working with opportunities to work from home
• Diversity, inclusion and belonging - our Employee Network Program includes working groups for LGBTQ+, People of Colour, Disabilities (visible and invisible), Women in Tech and Working Parents
• Continuous Professional Development (CPD) - Our ever-evolving program includes: Monthly progression reviews, Twinkl’s Management Scheme, commercial awareness training, leadership coaching quads, career chats and mentoring
• Collaboration across continents! You’ll plug into a global team working to help improve the lives of educators around the world