ConnectOS is hiring a
Team Lead

Summary

The job is for a Team Lead position in an outsourcing company, specifically in BrokerForce or comparable environments. The role involves managing teams, maintaining relationships with stakeholders, ensuring operational efficiency, and risk management. The ideal candidate should have at least 2 years of experience in the specified environment.

Requirements

• Minimum 2 Years in BrokerForce or comparable outsourcing environments
• Ability to lead a team, provide advice and guidance on handling certain situations such as escalations, service degradations etc
• Strong communication skills with brokers and internal stakeholders
• Knowing and understanding the standard of staff we are recruiting is very important
• Loan processing/CSM experience to be able to adequately mentor and coach staff and provide coaching specific to their deliverables (tasks, industry)
• Demonstrated ability to think on your feet and be proactive

Responsibilities

• Maintain strong relationships with Australian mortgage business stakeholders
• Understand stakeholder needs, gather feedback, and ensure their satisfaction
• Act as primary point of contact for Australian stakeholders, addressing their needs and concerns
• Develop effective relationships with team members

Benefits

• Home-based
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA