Team Lead

Summary

Join Deel's growing team as a Team Lead/Manager overseeing a team of onboarding/backoffice specialists. You will manage daily operations, track performance, and ensure customer satisfaction. Expertise in the Deel platform is crucial for training and guiding team members and customers. You will act as a point of escalation for customer issues and collaborate with internal teams. This role involves optimizing workflows, providing training and feedback, and leading initiatives. Deel offers competitive pay, benefits, and a flexible remote work environment.

Requirements

• Have proven experience leading a Customer Support, Onboarding or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 years
• Have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting
• Be a flexible team player, and enjoy working on a diverse team
• Have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members

Responsibilities

• Manage a growing team of onboarding/backoffice specialists who help new customers with onboarding, quote creation, their amendments and many other duties
• Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
• Become an expert user of the Deel platform so that you can enable onboarding/backoffice specialists to deliver effective training to new joiners, educate customers whenever needed and provide credible guidance on features and functionality
• Serve as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
• Partner with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
• Suggest and implement ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects
• Provide training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development

Preferred Qualifications

• Previous experience with payroll/finance/accounting
• Have experience working with clients and team members from multiple countries and across multiple time zones
• Have experience working on a remote team
• Have experience working at a high growth start-up or scale up
• Have Fintech or HR tech experience
• Be multilingual

Benefits

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available