Learning & Development Team Lead

Summary

Join Clipboard Health's Worker Operations team as a Learning & Development Lead to build and implement coaching and training programs that enhance performance and reflect company values. You will lead a team responsible for onboarding, upskilling, and coaching programs for worker support and leadership, focusing on empathy, judgment, and excellence. The role involves designing coaching systems, building feedback loops, and measuring impact. The ideal candidate has several years of experience in L&D, a proven track record of successful programs, strong communication skills, and a portfolio of built systems. The position is 100% remote and offers competitive compensation and unlimited vacation. Clipboard Health is a fast-growing, profitable company with a global, remote team.

Requirements

• Several years in L&D, enablement, or adjacent fields, including 2+ years managing a team
• Proven track record of programs that cut ramp time, improve outcomes, or shift day-to-day performance
• Clear, decision-grade written communication
• A portfolio of systems or programs you've built, led, and improved based on feedback
• Comfort operating in fast-paced, high-autonomy environments with strong feedback loops
• A mindset grounded in data, first-hand observation, and real-world behavior change not theory

Responsibilities

• Build onboarding, upskilling, and coaching programs that make our values measurable and repeatable starting with Worker Support and expanding to leadership
• Develop agents and managers to deliver world-class service rooted in empathy, curiosity, and critical thinking
• Operationalize speed, ownership, and feedback into everyday team behavior
• Design coaching systems that drive real-time improvement and reinforce excellence
• Build feedback loops that surface gaps early, test solutions fast, and measure impact with precision
• Raise the bar for how people show up, not just what they know

Preferred Qualifications

Experience with customer support or contact center teams

Benefits

• Competitive compensation
• 100% remote work
• Unlimited vacation