Team Lead

Summary

Join Deel, a rapidly growing SaaS company, and lead a team of Mobility specialists. Oversee daily operations, track performance, and become an expert in the Deel platform to train new joiners and provide customer guidance. Serve as a point of escalation for customer issues, partner with internal teams, and optimize customer onboarding workflows. Provide training and coaching to team members, and lead key initiatives. This role requires proven experience leading a team in a fast-paced environment and a track record of exceeding operational efficiency and customer satisfaction goals.

Requirements

• You have proven experience leading a Customer Support, Mobility , Credit Control or other operations related team within a rapidly-growing company in a Team Lead or Manager role for at least 1 years
• You have a track record of managing your team to meet or exceed operational efficiency and customer satisfaction goals in a high growth setting
• You are a flexible team player, and enjoy working on a diverse team
• You have the ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members

Responsibilities

• Managing a growing team of Mobility specialists who help new customers with visa processing flow
• Oversee the day-to-day operations of the team and track team’s performance as per set KPIs/OKRs
• Becoming an expert user of the Deel platform so that you can enable specialists to deliver effective training to new joiners , educate customers whenever needed and provide credible guidance on features and functionality
• Serving as a point of escalation for customer issues and resolving those issues in a manner that builds trust with both customers and Deel team members
• Partnering with internal teams, including Sales, Support, Operations, Product and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects
• Providing training, feedback, and coaching to the onboarding/backoffice specialists for continuous learning and development

Preferred Qualifications

• Previous experience with operations/ payroll /mobility /credit control or finance/ accounting
• You have experience working with clients and team members from multiple countries and across multiple time zones
• You have experience working on a remote team
• You have experience working at a high growth start-up or scale up
• You have Fintech or HR tech experience
• You are multilingual

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access