Team Lead

Summary

Join PartnerHero's Porting Support Teams as a temporary remote employee in Romania! This 4-month contract involves processing new and existing customer porting requests, verifying documentation, managing the order process, and handling escalations. You'll need excellent English (C1/C2 EFSET), client-facing technical experience, and proficiency in basic software applications. PartnerHero offers a competitive salary, generous paid vacation, attractive benefits (medical, dental, vision), hybrid work arrangements, training opportunities, and a supportive company culture.

Requirements

• Excellent English skills - spoken and written (EFSET results from C1 or C2 level)
• Previous experience in a client-facing technical role for a product business
• Ability to use personal computer and basic software applications; for example: Google Sheet, Google doc
• Ability to handle and prioritize multiple tasks while maintaining attention to detail
• Ability to make sense of something complex and explain it in plain English
• Attention to detail
• Excellent organizational skills
• Open-minded, positive and keen to learn
• Great attitude, team player

Responsibilities

• Process all new Porting requests for new or existing customers accurately and timely
• Verify all documentation needed from start to finish of the porting process
• Manage day to day order process to ensure completion within established intervals
• Responsible for handling local number porting escalations by facilitating close and frequent customer communication and escalating with underlying carriers
• Responsible for coordinating/ communicating with all stockholders to review and verify order, and review required information to schedule/coordinate and communicate milestone dates
• Demonstrate ability to meet deadlines and handle multiple projects and cases
• Contribute to team effort by accomplishing related results as needed
• Perform data validation and entry as required

Benefits

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development