Team Lead

Summary

Join our team as a Team Lead and thrive in a multicultural, multilingual, fully remote work environment. Master new skills and achieve challenging goals with our People First management approach. Set clear objectives, communicate expectations, and provide feedback to the team. Ensure team compliance and support team members in meeting their targets. Monitor queues, reassign tickets, and address underperformance. We offer flexible schedules, competitive compensation in USD, good referral bonuses, paid training, and a supportive work environment.

Requirements

• Excellent English skills (C1 for both spoken and written)
• 1–3 years of experience in training lead role
• Analytical and research skills
• Ability to work under with large groups of trainees
• Positive, responsible and proactive attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Set clear objectives, communicate expectations, goals and feedback to the team regularly and resolve any concerns or issues actively
• Recognize and address underperformance, provide feedback and relevant coaching
• Ensure team compliance with company policies and procedures
• Support and guide team members to ensure they meet their individual targets and KPIs
• Monitor queues to identify critical tickets that require immediate attention
• Reassign tickets from unavailable team members

Preferred Qualifications

Knowledge of Klaus, Zendesk

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development