Team Lead, Talent Operations

Summary

Join TalentMinded as a Team Lead, Talent Operations and optimize internal processes, support client success, and enhance team efficiency. Reporting to the Manager, Employee Enablement, you will lead a small team, manage internal tools and workflows, and spearhead special projects. This remote role, based in Eastern Standard Time, offers opportunities for leadership growth, data analysis, and skill development within a dynamic, technology-driven environment. You will foster collaboration, manage operations, oversee training and change management, support client implementation, and champion company culture. TalentMinded offers a supportive and inclusive work environment with opportunities for continuous learning and professional growth.

Requirements

• Bring prior experience in operations or administration, ideally in a service-based environment. Be organized, adapt to shifting priorities, and anticipate gaps—addressing them before they become problems
• Build and foster trusted relationships with internal and external teams. Influence, inspire, and lead by example, creating environments that support continuous learning and collaboration
• Leverage technology and AI to automate processes and increase capacity. Analyze data, create insightful reports, and quickly adapt to new tools. Troubleshoot independently, researching solutions or working with providers as needed
• Think critically, assess challenges, and develop practical solutions. Take initiative, work through ambiguity, and find ways to improve efficiency while keeping client success at the forefront
• Balance multiple priorities while ensuring high-quality service. Anticipate needs, respond quickly, and uphold a high standard of excellence in everything you do
• Stay ahead of tasks, keeping communications clear and workstreams moving. Organize, prioritize, and hold yourself accountable to high standards
• Take on new challenges, continuously learn, and push yourself to grow—both personally and professionally

Responsibilities

• Lead a team. Foster a culture of collaboration, inclusivity, and innovation. Set clear expectations, monitor progress, and provide feedback to support your team’s success. Manage workload distribution, remove roadblocks, and create opportunities for professional growth
• Manage internal operations. Improve processes, enhance efficiency, and optimize the operational effectiveness of our team and business. Leverage technology and oversee shared services and technology stacks, ensuring maximum ROI
• Oversee training and change management. Design and refine processes that align with TalentMinded’s growth. Develop onboarding plans, process documentation, and training materials to ensure seamless adoption of new tools and workflows
• Support client success. Oversee client implementation, document customized processes, and coordinate hiring process surveys. Ensure data-driven insights are shared with teams and used to enhance service delivery
• Spearhead special projects. Drive key initiatives, create presentations, manage branding assets, and ensure projects are executed on time and aligned with business goals
• Champion culture and events. Manage company-wide recognition, DEI initiatives, and internal events. Oversee celebrations, team socials, and company-wide engagement programs that strengthen TalentMinded’s culture
• Be Talent-Minded. Work transparently, escalate quickly when needed, and build great relationships across the team and with our clients. Be an ally, supporting those around you and ensuring that challenges are addressed collaboratively. Champion service excellence, remove barriers, and foster an environment where both your team and our clients succeed

Benefits

• 100% remote with flexible hours
• Data- and outcomes-driven environment
• 3+ weeks vacation
• 5 personal days & your birthday off
• 1 paid volunteer day
• 12 statutory holidays (including Truth & Reconciliation & Remembrance Day)
• Annual healthcare spending account
• Employee Assistance Program (EAP)
• Home office setup & cell phone reimbursement
• Learning & development support
• Regular virtual team socials